1. DEFINITIONS
As used herein, the trade name ‘Roman Petrlik – BH1 Airport Transfers’ (hereinafter referred to as the ‘Service Provider’) means the business activities of Roman Petrlik as a Sole Trader. This definition also covers historical or associated trade names including ‘BH1 Airport Cars’, ‘BH1AC’, or ‘ATH Dorset’.
The term ‘Customer’ refers to any individual or business entity that makes a booking for services provided by the Service Provider. The terms ‘I’, ‘Me’, and ‘My’ refer to Roman Petrlik – BH1 Airport Transfers.
All services are provided under valid Private Hire licences issued by the relevant local authorities (BCP Council for BH1 Airport Cars Ltd or Dorset Council for Roman Petrlik – BH1 Airport Transfers).
2. BOOKING: ACCESS AND TECHNOLOGY
I utilise professional Private Hire booking software (provided by NEGUP SOLUTIONS) to manage all reservations.
- Service Scope: My services are exclusively dedicated to airport transfers and long-distance travel. Any booking made for local journeys may be rejected at my discretion.
- Pre-booked Only: All journeys must be pre-booked via my official website, mobile phone application, or direct communication (WhatsApp/Phone).
- Legal Restriction: In accordance with UK Private Hire regulations, I am not permitted to accept “street hails” or “rank work”. Any request for an immediate, non-booked hire will be rejected.
- Personal Management: As a Sole Trader, I personally oversee all bookings and dispatching to ensure the highest level of precision and service quality.
3. BOOKING: PAYMENT FOR THE SERVICE
Accepted Payment Methods: I accept Cash, Debit/Credit Cards (excluding American Express), Apple pay, Google wallet payments, and Bank Transfers.
Prepayment: I reserve the right to request full payment in advance for any booking. For journeys payable in-car, card payments are processed via Stripe (Payment link) or Zavopay (Tap to Pay, Card reader).
Invoicing & Credit Terms: Where an account has been pre-approved, invoices are issued with a strict 7-calendar-day payment term. Please note that this 7-day term overrides any standard “30-day” industry practices.
Late Payment Fee: If an invoice remains unpaid after the 7-day due date, a mandatory £50 late payment fee will be applied. A formal notice will be sent via email/post, granting a final 5 days to clear the balance. Failure to comply will result in further recovery action with no additional warnings.
Pricing Adjustments (Dead Miles): For bookings starting or ending outside of a 5-mile radius of my operational base, I reserve the right to apply a “dead mileage” charge of £1 per mile. This ensures the sustainability of long-distance service commitments.
Inclusions & Exclusions:
Included: Quoted fares include standard airport drop-off fees, London ULEZ, Congestion Charges, and Clean Air Zone fees (where applicable).
Excluded: The Meet & Greet service is an optional add-on and is not included in the standard fare unless specifically selected.
Unforeseen Charges: Any unexpected costs, such as parking fees exceeding the initial allocation due to passenger delays, must be reimbursed by the Customer. These are payable via cash or card upon completion of the journey, based on the official parking receipt provided by the operator.
4. SERVICE DELIVERY AND LOGISTICS
Terminal Guides: Specific procedures for Pick-up, Drop-off, and Meeting Points are detailed in the Airport Guides on this website. By booking a service, the Customer acknowledges and agrees to the procedures outlined for their respective terminal.
Flight Monitoring: I personally monitor all flights via professional real-time data services. Complimentary waiting times (30 minutes for Standard, 60 minutes for Meet & Greet) commence at the moment of Actual Time of Arrival (Gate or Remote stand).
Extra Waiting Time (EWT): Any time exceeding the complimentary period is subject to a fee of £5 per 15-minute increment, payable upon completion of the journey.
5. BOOKING AMENDMENTS AND CANCELLATIONS
Traceable Communication: To ensure accuracy and accountability, all booking amendments or cancellation requests must be submitted in a traceable, written format (Email, SMS, or WhatsApp). Please note that telephone conversations are not recorded; therefore, verbal requests are not considered valid and will not be processed until confirmed in writing.
Booking Amendments: I will make every reasonable effort to accommodate changes. However, I reserve the right to decline amendments that conflict with existing bookings or mandatory driver rest periods.
Cancellation Policy: My service operates on a strictly pre-booked basis. Unlike on-demand taxi services, each slot is specifically reserved for you, making it difficult to reallocate a journey at short notice. Therefore, the following cancellation terms apply:
- More than 48 hours notice: 95% refund (5% retained to cover non-refundable transaction fees and administration).
- 24 to 48 hours notice: 50% refund.
- Less than 24 hours notice or Vehicle Dispatched: No refund will be issued.
Right of Refusal: I reserve the right to terminate service immediately and without refund if a passenger’s behaviour is deemed aggressive, unsafe, or inappropriate. Any damage to the vehicle or suspected criminal activity will be reported to the relevant authorities.
6. COMPLAINTS AND FEEDBACK
Direct Feedback: While I strive for perfection in every journey, I welcome direct feedback. If you have any concerns regarding your transfer, you may contact me at bookings@bh1airportcars.co.uk.
Formal Complaints: As a professional licensed Sole Trader, my operations are overseen by local government authorities. If you wish to lodge a formal complaint regarding my service, conduct, or compliance, you should contact the relevant licensing department directly:
- BCP Council Licensing (for journeys under the BH1 Airport Cars Ltd licence)
- Dorset Council Licensing (for journeys under the Roman Petrlik licence)
Cooperation: I fully cooperate with all investigations conducted by the licensing authorities and maintain detailed records of every booking to ensure transparency.
7. PRIVACY POLICY, DATA HANDLING AND GDPR
Data Controller: I am committed to protecting your privacy in accordance with UK GDPR. Personal data collected during the booking process is used exclusively for the fulfilment of your travel requirements.
Data Processing & Storage: All customer data is managed and stored via professional booking software provided by NEGUP SOLUTIONS. As the software developer and service provider, NEGUP SOLUTIONS is responsible for the technical security, data handling, and infrastructure of the stored information.
Data Subject Rights: You have the right to request access to, or the deletion of, your personal data at any time. Any request for data removal will be processed in cooperation with the software provider within 72 hours.
Third Parties: I do not share or sell your data to third-party marketing entities. Information is only disclosed to government authorities (Police, Council, Courts) when required by law.
8. BANK HOLIDAY AND SEASONAL TARIFFS
Seasonal Premium: Due to significantly higher operational costs and the limited availability of professional transport services during peak holiday periods, increased rates apply to all journeys booked on UK Bank Holidays, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve, and New Year’s Day.
Guaranteed Availability: These seasonal tariffs ensure that I can maintain a high-standard, 24/7 service during periods when public transport and standard taxi services are often unavailable or severely restricted.
Exceptional Announcements: Should the UK Government announce an unscheduled or exceptional Bank Holiday, all bookings confirmed prior to the announcement will be honoured at the original quoted price. Any new bookings made after such an announcement will be subject to the prevailing Bank Holiday rate.
Transparency: All holiday surcharges are calculated and displayed transparently during the booking process. Once a booking is confirmed and prepaid, the price is guaranteed and will not be subject to further “surge” pricing.
9. LIMITATION OF LIABILITY AND FORCE MAJEURE
No Liability for Consequential Loss: I shall not be liable to the Customer or any passenger for any direct or indirect loss, including but not limited to: missed flights, lost train connections, hotel bookings, business contracts, or any other consequential financial losses arising from delays.
Circumstances Beyond My Control: I am not responsible for any failure to perform, or delay in performing, my obligations under this contract if such delay or failure results from events beyond my reasonable control. These events include, but are not limited to:
- Traffic & Road Conditions: Severe congestion, road closures, diversions, or accidents involving third parties.
- Environmental Factors: Extreme weather conditions (snow, flooding, storms).
- Technical Failures: Sudden mechanical breakdown of the vehicle or unexpected punctures.
- Governmental Acts: Acts of God, war, terrorism, civil unrest, or industrial action (strikes).
Punctuality & Estimates: Any arrival times or journey durations provided by me or my booking system are estimates only. While I take pride in my punctuality and use professional navigation tools, I do not guarantee arrival times. The Customer is solely responsible for booking their transfer with an adequate time buffer to account for potential delays.
Vehicle Damage & Soiling: The Customer shall be held liable for any damage or professional cleaning required due to passenger conduct. A mandatory £100 fee is payable immediately to cover cleaning costs and the resulting loss of earnings while the vehicle is out of service.
Sub-contracting: I reserve the right to delegate any journey to a trusted, fully licensed and insured partner if I am unable to perform the journey personally due to unforeseen circumstances.
Governing Law: This contract and any dispute arising from it shall be governed by and construed in accordance with the laws of England and Wales.
10. AMENDMENTS TO TERMS AND CONDITIONS
I reserve the right to edit, modify, or change any part of these Terms and Conditions at any time and without prior notification. It is the Customer’s responsibility to review these terms periodically for any updates. Continued use of the service following any changes constitutes acceptance of the revised Terms and Conditions.
-revision29, March 2026-