On this page you can read all about drop-off and pick-up procedure at the Heathrow airport. Please read it carefully as some details might be changed with no prior notification.
PLEASE AWARE: ALL OUR COMMUNICATION WITH PASSENGER(S) COMES THROUGH SMS MESSAGES AND DIRECT NOTIFICATIONS IN PASSENGER APP. SO IS VITAL YOU KEEP YOUR MOBILE PHONE ON ALL THE TIME AFTER FLIGHT LANDING.
Drop-off place is located just front of the Terminal building, few minutes away from main entrance. Please follow signs for Departures to navigate yourself to the relevant check-in desk.
The drop-off service located off the Terminal area (off-airport drop-off) is located at the Long stay car park. The drop-off can be at any airport shuttle stop. The shuttle is running daily from 0400 till 2330, with frequency 15 minutes and that shuttle is free of charge. Where the Off-airport drop-off service will be selected, the ride fare will be reduced.
If off-airport pick-up or Meet & Greet service is not required, the driver will arrive at Terminal 30 minutes after the plane lands. The driver will wait for passengers in front of the SIM Local store, which is located on the left side of the hall after passengers leave the customs corridor and enter the public part of the arrivals hall (please see picture bellow M&G block). Waiting time is 30 minutes from the time the driver arrives to the Terminal. We recommend you call driver in any case of assistance or help required to get exact place where the driver will waiting for passenger(s).
When the Meet & Greet service is added by the customer to the booking, driver will wait for the passenger(s) inside Arrivals with board and lead passenger name displayed. Meet & Greet service comes with fee of £10 and this fee is not included in the fare and must be selected during the booking (as pictured below this block). Meet & Greet service covers 60 minutes of waiting time and starts running at the time when DRIVER ARRIVES TO THE TERMINAL. So we do not follow other companies they use flight landing time - it's another money trap. We trying to reduce your final fare to the minimum as we can to do so. All our drivers are instructed to arrive to the Terminal between 20-30 minutes after flight real landing time - this procedure save customer's money significantly. When included waiting time exceeded, an extra waiting time (EWT) of £5 per 15 minutes will be applied. Please aware: passenger should pay EWT directly to the driver.
This pick-up option is another way how to save customer's money: all major airports in the England offers free pick-up at the specific car park. The procedure for Heathrow airport, Terminal 4 is as follows: Exit from restricted baggage hall & customs to the public arrivals hall. Use any Terminal exit to leave Terminal and turn to the right-hand side immediately. Walk alongside bus lane until reach Bus stop no. 3. This stop is for Long stay car park & Park & Ride shuttle.
When shuttle arrives, please send SMS or call driver you are on your way to the Long stay car park. Your journey will take 10 minutes approximately. When shuttle enter the car park, leave shuttle at the first stop and cross the road to the pick-up bay, where the driver will wait for you.
Finally remember: we are here for you. So even you facing the troubles inside Terminal to find your driver or even you need special assistance, just call the driver or drop a message to us.