On this page you can read all about drop-off and pick-up procedure at the London Heathrow airport, Terminal 5. Please read it carefully as some details might be changed with no prior notification.
Drop-off zone at the Heathrow airport, Terminal 5 is located at the Terminal, level 5 - the same level as Departures. All you need is to cross all four drop-off lanes, enter to the Terminal and then, follow signs to navigate yourself to the relevant check-in desk.
if you carry just cabin bag or hand luggage, please call or text your driver that you are ready for pick-up when you pass through immigration check. Then exit to the public arrivals hall and find 'Costa Coffee' shop. Your driver meet you there.
Main passenger always receive 2 SMS:
First SMS inform main passenger the vehicle has been dispatched. SMS includes driver's name and mobile phone number - that's the number you can call when need assistance.
Your driver will arrive to the Terminal 20 minutes after real landing time. Driver will stand front of the 'Costa Coffee' ticket shop, with the Tablet in the hands where your name will be displayed.
No worries - simply call or text your driver and let him know you need assistance to find meeting point, then follow driver's instructions.
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